What is your Return Policy?
Most items can be returned or exchanged in their original condition within 30 days from the date the order is placed. Please see the list of items below that need to be returned within 30 days from the date of the order.
No Refunds on any Tax preparation services and any other services provided.
Refunds will be made in the original form of payment.
Shipping and handling charges are non-refundable.
Return postage is the responsibility of the customer, and some returns may be subject to an additional return shipping fee.
Items that are damaged and not returned in the original manufacturer's packaging may be denied a refund or exchange. Swimwear must be in original condition (cannot be washed or worn) with original tags and protective slip intact. Products sold in sets must be returned as complete sets; partial returns will not be accepted. Mattresses, mattress sets, box springs and foundations that are oversize (ship codes "o" through "r") must be inspected upon delivery and delivery must be refused if damaged or defective. Face masks & hand sanitizer are final sales and not eligible for return.
Product concerns beyond the return period must be handled under the manufacturer's warranty.
The following items can be returned or exchanged in original condition within 30 days from the date of the order as specified:
- Computers, televisions, tablets, e-readers (and other devices that connect to the internet), camcorders, digital cameras, video game systems, drones, air conditioners, heaters, generators, air mattresses, and holiday decorations.
- Mobile devices can be returned only if defective or damaged and exchanges are for an identical device.
- Music, movies, video games, and software must be returned unopened with the factory seal intact and exchanges are for identical items.
- Personalized or customized products can only be returned if damaged or defective and exchanges are for identical items that are personalized or customized.
For details on how to return an item, also see How Do I Return or Exchange Something I Bought? and our Returns Center